※We are sharing our stock with other shops. It might be out of stock by the time you order.
※If the product you have ordered is out of stock, you can either cancel your purchase or convert your purchase to KIRANG points, which can be used on our site just like cash.
※To ensure safe delivery, we have careful inspection procedures before we send off the product, and we make sure this procedure has been completed.
■Regarding payments using credit cards
○When using credit card, you need to check the following or contact the card company for more details.
Payments with credit card can be unsuccessful if:
1. You make a mistake while typing the card number or its expiration date
2. The card is not approved for international purchase
3. The card's limit is exceeded
4. A systematic error is made online during the purchase
5. You have pressed 'return' or 'refresh' during the purchase
If any of the above is applicable, please try again.
* All products on sale on our site arrive to us through any of the 3 methods below:
1. We have the product on stock and can be sent to you on the day of your order.
2. The product is in local inventory shops and will arrive to us ready for delivery with in 2 to 3 days.
3. The product is in foreign inventory shops and will arrive to us ready for delivery with in 7 to 14 days.
If you order multiple products, since each product can take different amount of time to be delivered, we will deliver everything to you all at once; once the last product is ready to be sent. Therefore if you order multiple products, there may be a delay in the delivery.
If you wish for each product to be delivered to you separately, please let us know beforehand.
In addition, depending on the delivery company we use, the time it takes to delivery the product to you may vary.
*EMS: 2 to 3 days to arrive (may take more depending on the destination)
*Post office: 6 to 10 days to arrive (may take more depending on the destination)
(These apply to international deliveries)
There may be a delay in delivery if:
1. we are on vacation (temporary, New Years, summer vacation, etc).
2. There is congestion in delivery or severe weather conditions.
3. If there are issues with customs of national regulations depending on your country.
* All taxes are included in the price of the items
* If there is additional taxes to pay depending on your country's regulations, it is up to you to pay these.
All items are checked carefully before it is sent off, however since the machines make these items unfortunately some items may have problems in their fabric during the weaving procedures.
However if there is an overall problem with the product's quality, this item won't be sent to you.
In addition, even the same items may have differences in its size or shape depending on it's production date or color, however if the differences are too big they will not be sent to you either.
Synthetic materials such as PVC or PV have strong smells, however these are double checked before it is sent off to you. These smells will disappear after washing it or wearing it couple of times, so please be aware of that.
* If you wish to exchange or return:
- Please contact us with in 2 days of you receiving the product.
- Please contact here for inquiries regarding exchange or return: firstname.lastname@example.org
- When you send us an email regarding exchange or return, we will respond to you with further instructions
- If you do not send us back the product you wish to return or exchange with in 1 day of contacting us, we cannot return or exchange the product for you.
* Exchange or return is not possible if:
- You did not contact us within 2 days of receiving the product
- If you have used or worn the product
- leather products, knit products, coated jeans, underwear, white products, in summary products that change their qualities after using them even once
- All leather products (jacket, shoes, belt, wallet), jewelry, glasses, sun glasses, accessories, hats are cannot be exchanged or returned
- If the product is different from when it was sent off to you
- If the product has been contaminated (including smells)
- If the product has been damaged
- If you have removed the tag of the item or lost it
- Special offer items cannot be exchanged or returned
- If the item was bought using coupons it cannot be returned (but it can be exchanged)
- If in the description of the item it says 'cannot be returned or exchanged'
- If you ordered multiple sizes and colors just to choose your personal favorite
- If you wish to exchange it with a different product
- Return or exchange is harder if it is internationally delivered
- if the product has been personally specialized or ordered for you
* Exchange on your behalf
- Please contact us within 2 days of receiving the product
- Only problems regarding size of the product will be considered for exchange, and for shoes, this is only possible if the shoes have been worn only in indoors.
- Products that are on special sales event is excluded from further procedures.
- If the size you want is out of stock, unfortunately exchange is not possible.
* If the product is out of stock, exchange is not possible.
- We will check for the stock and contact you
* The delivery fees for exchange or return is for you to pay
* For cancellation, the fee is 30% of the product's original price including the delivery fee, please note that.
* If there is a problem with the product's condition, we will take care of the delivery fee as well as the cancellation fee.
* Cancellation fees:
- Before the product is packaged: No extra fee
- After the product has been packaged: 10% of the product's original price
- After the product has been sent off: All delivery fees as well as 30% of the product's original price
* Cancellation is not possible for products that have been delivered to us for you from abroad, or is specialized or personalized for you.
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